Zombie Analytics: Data Hungry vs. Data Driven

The Walking Dead Want HorseAll is well…in the beginning.  Your leadership team attended schools like MIT and Wharton.  The latest issue of the McKinsey Quarterly lies dog-eared and defeated on the coffee table.  During the interview, you were in awe of a quantitative religion and by-the-numbers decision process.

And then it happens…

You realize that most meetings are requests for data…and more data.  Email scrape your nerves, hinting that horrible things may happen if data isn’t available by Friday.  Your mind-blowing A/B Testing plan is greeted with vacant stares and growls for more measurement of the status quo…Testing is too risky right now…maybe later when Sales improve.

Zombie Analytics feed an insatiable hunger for data.

The Zombie Apocalypse spreads quickly in corporate environments, driving waves of shock and terror into the few analysts that manage to survive.  Here are a few tips inspired by the The Walking Dead to avoid becoming a cranial cookie for your co-workers:

Ditch the Horse and Hide in a Tank

Ride into your next meeting carrying a thick, juicy report with every conceivable metric.  Once the smell of fresh data triggers the Zombie reflex, run to a secure location where you can plan your next move.  Note that this strategy will help you live another day, but will do nothing to cure the Zombie Apocalypse ravaging your office.

Sacrifice Your Sidekick

Blame your consultants.  Curse at the data.  Basically give the Zombies someone else to chew on while you run for safety.  You might live another day, but you just fed your strongest allies to a mindless eating machine.  And that will raise a few eyebrows among your remaining friends after you catch your breath.

Shoot ’em in the Head

Don’t bother aiming for a rancid arm or leg.  The fastest way to put down a Zombie is right between the eyes with a “double-tap” decapitation just to be safe.  “Here’s your Page Views report…you want fries with that?”  This strategy might get you out of a tight spot, and nothing feels better than offing the undead, but you will get exhausted or run out of bullets at some point.  And there never seems to be a shortage of Zombies…

Find a Cure

Lock yourself in your secret, high-tech lab (good follow-up to “Ditch the Horse and Hide in a Tank” from above).  Setup your defenses (read: Out of Office Assistant) and focus on saving humankind.  Using your analytical blood and scientific skill, find a cure.  Run a high volume of tests and iterate on promising therapies.  It only takes a small dose to start reversing the Zombie plague.  Encouraging signs include:

  1. Creative Review meetings that end half-way with an executive saying “shouldn’t we just test that?”
  2. Demands for a holdout population on any major redesign decision
  3. Clamoring to quantify the financial value analytics brings to the organization

The only real cure for The Zombie Apocalypse is a steady dose of quantifiable results that build faith in the analytical process.  One shot never does it.  Reversing the plague takes time and persistence.  Never forget that the staggering hoard of undead outside your cube are brilliant people trying to find meaning in data.

Now get going…find that cure and stop throwing meat at data hungry Zombies.  The world depends on data-driven survivors like you.

God Using Test & Target to Optimize Creation

Cowboy Ten CommandmentsAfter an especially challenging Easter and Passover season, God announced that He has started using Test & Target to optimize Creation.  A long time Omniture client, sources say that He finally chose the leading A/B Testing and Personalization platform because it is the one remaining Omniture product not running His divine Universe.

The author believes this interview was divinely inspired after accidentally eating a Kouing Aman right after Thai food at Adobe Summit 2012:

Me: When did you decide that it was time to start A/B Testing the Universe?

God: Hey man…the idea hit me like a bolt of lightening on Passover.  Every year we remember the ten plagues I inflicted on the ancient Egyptians.  I just thought “whoa…those plagues were expensive man…what if I had done some A/B testing beforehand and learned that I only needed like three to convince Pharaoh to let my people go?”  Then I realized that it’s time to optimize…

Me: What has been the greatest challenge for you in adopting Test & Target?

God: <Pause>

Me: Um…the greatest challenge?

God: Sorry man…I had to tweet like a few hundred million followers just now…clay tablets just don’t cut it anymore.  The greatest challenge?  Well the sales guy said I just needed to add a line of code across Creation.  Truth is that my IT department told me it would take about 60 million years to mBox everything…and then QA it to avoid another mass extinction.

Me: “Another” mass extinction?!

God: We had to run everything server-side in the early days…man I feel bad about the dinosaurs…and let me tell you I wish we had tag management back then.  Do you have any freakin’ idea how hard it is to keep track of every animal on Earth?  Anyway…everything was server side.  Now it’s in the clouds…I love it man…I invented Cloud Power in the first place!

Me: So what did you do about the mBox challenge?

God: We just chose to mBox the most important areas of Creation…you know…like churches…temples…Yosemite…most of the remaining Jewish delis…Verve coffee in Santa Cruz…and the whole state of Kansas.

Me: What did you test first?

God: We made the usual mistakes…I had this really complex test in mind and it took forever to setup and ended up a technical failure.

Me: What happened?

God: We accidentally replaced the Pope with a Platypus.  Fortunately I shut off the Campaign immediately…strangely there didn’t seem to be any major impact to Conversion.  So then we decided to start with the easy stuff…some basic existence testing to see what really mattered.

Me: What did you learn?

God: Lets just say that coffee and sushi really matter.  People freak out if Yosemite isn’t there after a four hour drive and unholy traffic.  Kansas…not so much.

Me: So what’s next?  What’s in the test pipeline?

God: We are on track to start our first multivariate test this summer…we’re going to really mix things up and see which elements work.  All I can say at this point is…look out Kansas….there may be a rainforest in your near future!

Adobe Summit 2012: The Kouing Aman of Conferences

About two hours after enjoying a Kouing Aman, you ask yourself “whoa…what did I just eat?  It was crunchy and sweet on the outside, thick and moist and the inside, and I think it will stick with me for another eight hours.”  I just returned from Adobe (Omniture) Summit, the Kouing Aman of all Conferences.

It’s a big event that descends on Salt Lake City every year…and it got a lot bigger this year.  The venue was larger (Salt Palace), there were twice the number of attendees (~4000), the band was big (Foster the People), and  even the breakout sessions had a pastry-puffed quality.

I also attended the Adobe Un-Summit at the University of Utah the day before.  Although the balance of participants was tilted a little too far towards consultants and academics (and MBA students), the spirit was there.  And I’m not sure that the 10 min rocket pitch approach supports discussions.  But it is an effort to get back to the roots of analytics without the Adobe uber sales engine.  And they served a box of Kouing Aman at break.

It’s a few days later and I’m not sure what I ate.

At the Adobe Summit I attended presentations in the Personalization track.  Most were brief, heavy on images, and tried to split time between a client case study and spiel on the supporting Adobe technology.  I left wanting to learn more about integrating Test & Target with Insight, and about CQ5.  And in general I left early.  But that may have also been because the weather was fantastic and Salt Lake is a very walkable city.

Adobe (Omniture) Summit was great because of the amazing people who attended.

In the hotel lobby and over dinners I spoke with brilliant analysts from REI, The Home Depot, L.L. Bean and American Express.  We talked shop and agreed to keep talking after Summit.  I hung out with the Keystone gang, ate too much sushi, and enjoyed a back-seat view of getting lost in Salt Lake despite 4 smartphones, a lot of digital analytics smarts, and a grid city with super-sized lanes.

Despite all of our Social Media tools and incarnations of “The Digital Self” there is nothing like face-to-face time to accelerate an industry.  So while the Adobe Summit was thick in sales sugar & crust, it was pretty rich on the inside.  And I’m not sure how the right ingredients might have otherwise mixed together.

 

What Amazon Can’t Do…Yet

Hallway in the MFA BostonAfter reading Isaacson’s biography of Steve Jobs and Ready Player One,  I realized that Amazon invented a behavior that I will simply call “Collaboreading.”  As you read an eBook, you will bump into lines highlighted by other readers including a count to measure popularity.

Reading an eBook is now a shared experience.

But I’m not certain that I care to read other people’s notes.  Buying a used textbook with some highlighting in college wasn’t really helpful…it’s the personal connection with the material, the action of applying the highlight, that really helped the material stick.

I finished the biography of Steve Jobs, and wandered over to Amazon’s Recommendations for my next read.  More books on Jobs were suggested, in addition to a few on Legos from a previous purchase.

And that’s when I realized what Amazon can’t do…yet.

I didn’t want to read another book on Steve Jobs.  I was curious about a few books mentioned in the biography itself, such as Zen Mind, Beginner’s Mind by Suzuki.  Or in actually seeing the famous “1984” ad that announced the Macintosh.  And about a week later I decided to watch a biography of Eames on Netflix.  In terms of content, I purchased  the book on Zen (from Amazon) and rented the Eames film.  You can see the “1984” ad for free on YouTube.

Contextual Recommendations are just another form of buyer intent.  It’s the bundle of content you want to buy because of something you learned in the book…which may not be evident from everyone who purchased the book…and which you want to explore now to keep the mental stream flowing.

Kindle Touch: Sleeping Evil?

Example of a Special Offer on the Kindle TouchTake a look at this example of a Special Offer that arrives via WiFi on the Kindle.  It only appears when the Kindle is “sleeping” and never interrupts the reading experience.  A small banner also appears in the footer of the “Home” menu that’s typically a smaller version of the same offer.

I used to receive offers featuring women doing yoga, women washing their hair with Dove shampoo, and deep discounts on chocolates from someplace in Boston.  I just started receiving announcements about “The Girl with the Dragon Tattoo” movie.  As a guy I have to admit that the Kindle was downright unmanly for the first few weeks.  Now I seem to be receiving more generic Amazon offers.

I don’t mind.

Since I purchased a Kindle a few weeks ago, I’ve started reading again.  My wife found an amazing custom designed leather cover for my Kindle, and I can’t put the thing down.  The Kindle brilliantly achieves the following:

  • Provides a solid reading experience at a reasonable cost
  • Creates a new category of display advertising with a growing install base
  • Directs readers to interesting book ideas but protects choice
  • Makes the purchase transaction seamless and almost invisible

My only complaint is its handling of PDF files.  At first I was thrilled to email journal articles to my Kindle address with the idea of reading them later.  But the Kindle renders PDFs like an image…and my Kindle Touch really wasn’t designed for images.  Maybe it’s better on the Kindle Fire.

Mobile isn’t about distance.  It’s about the subtle changes it creates in your day-to-day habits and routine.  I have fond memories of wandering the stacks at independent booksellers (now gone) in Cambridge, and I viewed the Kindle as a threat.  The reality is that the Kindle takes that exploratory experience and puts it in your hands…even if you live in the ‘burbs now.

I’ve just learned that I can save 50% on pancakes somewhere in Boston.  Hmmm…I wonder what Amazon is going to do with my attention next.  For now I don’t care…too many interesting things to read.